Our top priority is the safety and security of your crypto. Wealth99 does not, and will not loan or provide access to client assets to any third parties for the purpose of leveraging these assets for bonus, interest, or other financial rewards. Your assets are safe with us because we remove all counterparty risk of this kind, for all clients.

Wealth99 stores its clients' assets in two different ways. Both methods follow our strict safety first protocol.

1. Third party independent custody - we employ Bitgo a leading global provider of third-party custody and insurance for digital assets.
2. Cold Wallet Custody - Wealth99's proprietary cold wallet storage is disconnected from the internet and also protected via multiple security protocols.

Crypto currencies are regulated in different ways and to different degrees in different countries.

In jurisdictions such as Australia and UK, crypto is partially regulated but not fully regulated.  

We are fully compliant with all relevant regulations in these jurisdictions, including: 

• Know Your Customer (KYC) - KYC rules require Wealth99 to validate every account on our platform prior to permitting that account to be activated, including the collection and verification of identity and address for personal accounts, and the collection and verification of a self managed super fund (SMSF) and Company information for accounts set up in the name of a SMSF or a Company.  KYC regulations are enforced by regulatory bodies such as FAC in UK and AUSTRAC in Australia.
• Anti Money Laundering (AML) - AML rules require Wealth99 to check the information provided by the account registrant against a global database of bad actors suspected or guilty of money laundering activity.

Absolutely. Wealth99 has a team of specialists, who are on hand to support you throughout your new wealth journey. If you wish to speak to our friendly customer service you can contact us here. Or you can jump straight to our help centre.